This website (Website) is operated by Rokesmith Limited (Rokesmith), a family owned business that , as part of its network of sites and sub sites (together, the Rokesmith Websites).
IT IS IMPORTANT THAT YOU UNDERSTAND AND ARE COMFORTABLE WITH THESE TERMS BEFORE USING THE RELEVANT WEBSITE AND/OR SERVICE AND WE ENCOURAGE YOU TO TAKE TIME TO READ THEM
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Unless stated otherwise, in the relevant additional privacy terms shown, Rokesmith is the data controller in respect of all personal data collected on this Website which means that we are responsible for ensuring that we do so in full compliance with the Data Protection Act 1998 and all other related privacy laws.
Links to other websites
Please note, this Website may contains links to other websites that are not controlled by Rokesmith. These links are provided for your convenience. We are only responsible for Rokesmith’s privacy practices and Rokesmith’s security of the Rokesmith Websites. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.
If you are under 16, you will need the permission of your parent or guardian before registering on any Rokesmith Website and we may require your parent or guardian to confirm that they have given permission. We may ask for their contact details so that we can check that they have done so and may carry out checks to confirm that the details you have given us are correct.
We normally only send newsletters and offers and opportunities to those under 16 where their parent or guardian has given consent to them being sent. Parents or guardians of those under 16 can change their mind at any time (see ‘Newsletters, Offers and Opportunities’ below).
THE INFORMATION WE COLLECT
In order to provide you with the services you require, Roeksmith will obtain personal information about you (and your parent or guardian if you are under 16) from Rokesmith Websites, telephone conversations, emails and written and verbal communications. These will include, for example, your name, address, email address, phone number and details that are relevant to the service(s) in which you are interested. Occasionally we may ask for date of birth, for example, where the service you require has age related restrictions.
We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, such as Rokesmith Partners.
Information about other people
If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that you are authorised to disclose it to us, and to consent to its use on their behalf, before doing so.
In order to understand how users use our website and services, we may collect IP addresses.
In common with many other website operators, we may use standard technology called ‘cookies’ on Rokesmith Websites. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive and they are used to record how you navigate this Website on each visit.
The particular cookies we use will depend on which Rokesmith Website you are accessing and the service you use. You can find the cookie information you need by clicking on the link in the table below for the relevant Rokesmith Website.
You may also get cookies (including Flash cookies) from our partners and advertisers if you click on their links or adverts. You should check their privacy and security policies to understand how they use these.
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. With experience, you can usually choose to switch off all cookies or to allow only certain ‘trusted’ sites to place cookies.
PLEASE NOTE, IF YOU DO TURN COOKIES OFF, THIS WILL LIMIT THE SERVICE THAT WE ARE ABLE TO PROVIDE TO YOU AND MAY AFFECT YOUR USER EXPERIENCE
HOW WE WILL USE YOUR INFORMATION
- for registration and general administration (including verification, vetting and security checking)
- to provide the goods and services you request from us
- to communicate with you in the event that any goods or services requested are unavailable or if there is a query or problem with your requests
- for record keeping purposes
- to carry out market research so that we can improve the goods and services we offer
- to track and analyse activity on our websites
- to create an individual profile for you so that we can enhance your user experience, to understand and respect your preferences and to provide newsletters and details of relevant offers and opportunities where you have agreed to receive them
Disclosing your personal information
ROKESMITH PARTNER PROGRAMME
Rokesmith teams up with a selection of carefully chosen commercial partners to work with us on a range of projects and to bring you additional opportunities.
For a full list of Rokesmith Partners click here.
INVITATIONS, NEWSLETTERS, OFFERS AND OPPORTUNITIES
We and the Rokesmith Partners would like to contact you and/or any person whose information you provide to us to invite you to enjoy other products and services (where you have agreed to us sending an invitation), to provide newsletters and to tell you and/or them about offers and opportunities that are available and about a range of other initiatives in a number of ways, including by post, telephone, text/picture/video message or by email. Details of how to opt-in to or opt-out of receiving details of offers are on relevant pages of this Website, in relevant forms you complete and/or in the electronic message you receive.
Subscribe / Unsubscribe
You and any other person whose information you have provided to us can change your/their mind about whether you wish to receive details of offers and opportunities at any time by using any of the methods shown below (see the section ‘How to contact us’ below) or by following the instructions with each offer you/they receive.
We take the security of personal information seriously. We employ security technology, including firewalls, and Secure Socket Layers to safeguard information and have procedures in place to ensure that our paper and computer systems and databases are protected against unauthorised disclosure, use, loss and damage.
We may monitor or record telephone calls for security purposes and to improve the quality of the services we provide to you.
USE OF YOUR INFORMATION OUTSIDE THE EUROPEAN UNION
Privacy laws and practice are constantly developing and we aim to meet high standards. Our policies and procedures are, therefore, under continual review. We may, from time to time, update our security and privacy policies and suggest that you check this page periodically to review our latest policy.
UPDATING AND CORRECTING INFORMATION
You may update or correct your personal information online in relevant membership areas or by contacting us in writing or by email (see the section ‘How to contact us’ below). Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes. If you are providing updates or corrections about another person, we may require you to provide us with proof that you are authorised to provide that information to us.
YOUR RIGHTS TO ACCESS YOUR PERSONAL INFORMATION
You have the right to receive a copy of the personal information that we hold about you. The same right applies to any other person whose personal information you provide to us. We may charge a small fee towards the cost of administering any request made. The current fee is £10.00.
HOW TO CONTACT US
Data Protection Team